Calendula Jasmine – Infused Milk Soap

Return/Exchange Policy: If an item does not reach you in perfect condition, please contact us within seven days (7) of receipt and we will arrange to either replace your goods or refund the purchase price. We will ask you to pack the item with care and to return the faulty item to us.   Upon receipt of the damaged item, we will refund the cost incurred by you in returning it to us and replace or refund the goods. For your peace of mind and ours, we obtain proof of posting for all items sent to you and we request that you do the same for any item that you return to us. A full refund of the price you paid for the item will be issued within thirty days of receipt provided the item/s is/are returned in its/their original condition:  unused, in original packaging and in a re-saleable condition.  You will however be responsible for all delivery costs. Our refund will not include the cost of post and packing and we cannot refund if the goods are part-used or damaged. Please obtain proof of posting from the post office in the unlikely event that the item does not reach us.   Cancellation & Other Order Issues:

• HOW CAN I FIND OUT THE STATUS OF MY ORDER?

You can check your order status by visiting your order history under My Account, or please feel free to email us  at admin@hygieiapatera.com.

• CAN I CANCEL OR MODIFY MY ORDER?

Once an order is placed, it is unable to be cancelled or modified.

• HOW SHOULD I REPORT A MISSING ITEM/DAMAGED OR DEFECTIVE ITEM FROM MY ORDER?

Please report any damaged or missing items to admin@hygieiapatera.com within 7 days of delivery.

• WHAT SHOULD I DO IF MY PACKAGE IS LOST?

If you have a package that was marked as delivered but you have not yet received it, we ask you to take the following steps: 1. Check with your neighbors or front office (if applicable) to see if the package was left there. 2. Reach out to your local post office 3. Contact our team at admin@hygieiapatera.com and include your order number. Please report your lost or stolen shipment within 7 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Please note, Hygieia Patera. is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.

• TROUBLE PLACING AN ORDER?

We are so sorry to hear you’re not able to get an order placed on our website, but we'd love to assist you. We recommend refreshing your web browser and clearing your cache and cookies. This may solve issues such as populating a shipping quote, proceeding to the next section at checkout, or adding your credit card information. If this doesn’t work, we recommend trying to check out on a different browser, using a different device, or logging out of your account and checking out as a guest. Some other helpful tips for making sure your order goes through: 1. Make sure your zip code on your credit card details matches the zip code in your billing address. For security reasons, these two zip codes will need to match for your bank to process the transaction and submit the order. 2. Only one method of payment can be used per order. Please note that any third-party gift cards such as AMEX or Visa are considered credit cards, and will need to have a minimum of the full order total available on the card for the funds to process and complete the order. If you’re unsure if your order was processed, we recommend checking your email for an order confirmation before placing a new order on our website. For more assistance, feel free to email us at admin@hygieiapatera.com with the items in your shopping cart, your shipping address, and the best phone number to reach you at, and we will be in touch as soon as possible to help.