Please allow 3-5 business days (not including weekends and holidays) to get your order ready and packed before shipping. Shipping Time- we use standard shipping and this takes additional time from our processing time, anything from 3-7 days (not including holidays and weekends) depending on where your order is being shipped.
US Postal Service Guarantees
We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
Refunds are processed on an individual basis (for example, if a product is defective). In order to apply for a refund, please reach out to us .Refunds must be requested within 14 days of delivery date. Refunds are issued back to the original form of payment or as store credit.If your refund request is approved, a credit will be applied to your original method of payment.
Cancellation / Return / Exchange Policy
non-returnable items Certain types of items cannot be returned (such as hair accessories),but exchange or return for defective jewelry ,and ink pens/journals are ok.