“My First” New Year 2023

If you are unhappy/dissatisfied with your product for any reason, you may return it to us (at your expense) and we will refund you the order amount, less the original shipping. We only allow returns/exchanges on certain items. Should you have a problem with your product, please contact us and we'll work with customers on a case-by-case situation. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank, there is often a processing time period before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at contactus@konolo.shop. Sales items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contactus@konolo.shop.