6″ x 8″ tray. Handwash do not put through the dishwasher. Final Sale Only
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Shipping Policy
We ship overnight throughout California. Our carrier determines the route and scheduled time of the delivery. The cost of the shipping will be shown on your receipt at checkout. There is a cut off time for order for next day delivery and that is 11AM all orders placed online after this time will go to the next day. Holiday times can be tight so please order a few days ahead.
Refund Policy
RETURN & REFUND POLICY THE PERSON WHO MUST CONTACT US IS THE PERSON WHO MADE THE ORDER NOT THE RECEIVER. We do not refund for stuffed animals or other gifts like soap and pillows. These items once opened or handled are no longer new and we can't refund. We do have the right to request you send back items for refunds, but it depends on the situation.OUR POLICY ON FLOWERS:As flowers are perishable goods, and our refund policy is as follows:THE PERSON WHO MUST CONTACT US IS THE PERSON WHO MADE THE ORDER NOT THE RECEIVER If you are not satisfied with your arrangement, please contact us within 24 hours of delivery. Send us an email explaining the dissatisfaction and provide several photos that support your concern. Once we receive the email with the photos, we will contact you by phone within 24 hours after your email with a resolution. The email address is: Joyce@flowersofjoy.biz After 24 hours of delivery, no store credits or any type of refund will be provided. Substitution PolicyFresh Flowers: We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa. Sometimes flowers are not available in the season our customers would like them. We do everything we can to get flowers but if they are out of season and not available then we have no choice but to make a substitution or omit that one flower type from the arrangement. If the designer feels that adornments to the design are not pleasing or look right, they may be omitted or change in color. Each designer in our shop has different taste and may improve on the design in the photo or add their best aesthetic to the design. The designer's choice option is usually our less expensive option, and we generally use whatever flowers we have for that day, although one color might be requested, we may not have that color and may opt for another color.Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type but may substitute with another color. Containers for plants will be as close as possible but we sometimes have to change the container if sold out or no longer available.Gift Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.Delivery PolicyWe deliver the product through our mail carrier, and we cannot guarantee delivery at a specific time, but we are normally able to deliver within one day of your order in California. If by chance we have a delivery problem our policy is to return the funds the next business day as long as delivery was our mistake, however, if given the wrong address or if left and then the customer calls, we cannot give back the money because we fulfilled the order and were told to leave the arrangement at the address given. If you would like to reorder, please do so online. Requests for refunds due to credit card processing generally can take 5-10 business days to show on your bank statement/credit card statement. In order to make sure of delivery please check the address you give and make sure it's right.If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, generally on the doorstep.Holiday Policy - During special holiday times like Valentine's day or Mother's day or any holiday where we are doing a large volume of orders, we sometimes ask our customers to make the order themselves online. The reason we do this is to service all the customers and make sure that the information put into the system reflects the correct addresses and delivery date and phone number contacts. On Holiday periods we cannot deliver at a special time as our routing schedule randomly picks the route the orders come in and makes the list by distance and location of the delivery.
Cancellation / Return / Exchange Policy
Due to the nature of our products, we do not do returns nor exchanges, however, each situation has its own merits, and we will try to help you. If there is a problem, please submit an email to joyce@flowersofjoy.biz with several photos of the problem requesting resolution along with name, email address, phone number and we will address your concern within 24 hours and please state what resolution you would like. Please review the refund policy before submission of your email. We may give store credit, partial refund, no refund, or full refund depending on the situation.
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