Cancellations

If you have an issue with your order and need to cancel your order, please contact us a soon as possible at support@handmaderecoverycards.com. Include your order number and an explanation of why you want to cancel your order. We will do our best to find a satisfactory solution for you. Orders that cannot be cancelled:

• Personalized or custom orders that are in production
• Orders that have shipped

Returns

YES! We offer FREE RETURNS because we believe in our products and are committed to your satisfaction.

How to Initiate a Return

To initiate a return, contact us at support@handmaderecoverycards.com with your name, order number, and provide us the reason for your return. We will work with you to achieve a speedy and satisfactory solution to the problem. You must initiate your return request within 14 days after receiving your order.

Return Qualifications

Returns are accepted for unused items in their original condition. Personalized and made-to-order items cannot be returned.

Return shipping

Contact support@handmaderecoverycards.com if you want to initiate a return. We recommend reusing the original packaging for your return shipment. We will either mail you or electronically send you a return label that you can print. If you print out your label, be sure to cover it with clear packing tape so it does not smear or get torn. You can also use a shipping label pouch if available. If we send you a label, just attach it to the front of the package. Return packages to: Handmade Recovery Cards 465 Loma Prieta Dr Aptos, CA 95003

Exchanges

We do not accept exchanges. However, if you have concerns about your order, please contact us at support@handmaderecoverycards.com. Include your order number and an explanation of your concern or request. We will do our best to find a satisfactory solution for you.