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*Effective Date: January 30th, 2024  Thank you for shopping with Gifts By Kenya Beach. We strive to provide you with a seamless and satisfying shopping experience. Please read our Cancellation/Return/Exchange Policy carefully to understand your rights and responsibilities.  #giftsbykenyabeach

1. Cancellation Policy

1.1 Order Cancellation by Customers Customers can cancel their order within 7 hours of placing it, provided the order has not been shipped. To cancel an order, please contact our customer support team at email: Giftsbykenyabeach@gmail.com We will process the cancellation and issue a full refund as soon as possible. 1.2 Order Cancellation by  "Gifts By Kenya Beach" Gifts By Kenya Beach reserves the right to cancel an order for various reasons, including but not limited to stock unavailability, pricing errors, or suspicion of fraudulent activities. If we cancel an order, the customer will be notified, and a full refund will be issued.

2. Return Policy

 2.1 Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support team within 3 days of receiving the item.  We may request supporting documentation, such as photographs, to assess the issue. Once approved, we will provide instructions for returning the item(s) and will either replace it or issue a refund.  2.2 Non-Defective Product Returns: Customers may return non-defective products, please contact our customer support team within 3 days of receiving the item.  The product must be unused, with tags attached, in its original packaging, and in resalable condition. Customers are responsible for the return shipping costs. Once we receive the returned item and verify its condition, we will issue a store credit, minus any applicable restocking fees.

3. Exchange Policy

3.1 Product Exchange:  If you wish to exchange a product for a different size, color, or model, please contact our customer support team within 3 days of receiving the item. The product must be unused, with tags attached, in its original packaging, and in resalable condition. Customers are responsible for the return shipping costs, as well as any additional shipping costs for the exchanged item.