Lil Biscuit Treat Pouch — Chewy Peanut Butter & Carob

Effective Date: 09/15/2025 At Piper Loop Pets, we are committed to providing high-quality, safe, and delicious treats for your pets. If you are not satisfied with your purchase, please review our refund and return policy below. Refund Eligibility Due to the perishable nature of Piper Loop Pets snacks, all sales are final once opened. If a product arrives damaged, defective, or you receive the wrong item, you may be eligible for a refund or replacement. Claims must be made within 7 days of delivery with proof of purchase and photos of the product if needed. How to Request a Refund or Replacement Contact our customer service team at info@piper-loop.com or 415-286-5836 within 7 days of receiving your order. Provide your order number and details about the issue. Our team will review your request and provide instructions for returning the item if necessary. Refund Processing Once your refund is approved, it will be issued to your original payment method within 7–10 business days. Shipping costs are non-refundable, except when we shipped the wrong or defective product. Exchanges We currently do not offer exchanges. If a replacement is approved, we will ship a new product at no additional cost. Shipping Damages If your order is damaged during shipping, please contact us immediately with photos so we can resolve the issue promptly. Customer Satisfaction Your pet’s health and happiness are our top priorities. If you have questions about product safety, ingredients, or suitability for your pet, contact us before feeding the treats.