Escape to an oasis of serenity with Paradise, a candle that transforms any space into a sun-drenched retreat. Warm, tropical aromas unfold with every flicker of the flame, evoking golden sands, gentle ocean breezes, and lush exotic blooms. Let the soothing fragrance transport you to a blissful sanctuary, where calm meets indulgence and every moment feels like a vacation.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
"Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to The Burning Muse
"Goods" refers to the items offered for sale on the Service.
"Orders" means a request by You to purchase Goods from Us.
"Service" refers to the Website.
"Website" refers to Theburningmuse.com, accessible from theburningmuse.com
"You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Thank you for visiting and shopping at Theburningmuse.com. The following terms and conditions constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing times
All Orders are processed within 5-7 business days. If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.
Shipping rates & delivery estimates
Shipping charges for Your Orders will be calculated and displayed at checkout. Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Theburningmuse.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email once Your Order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Theburningmuse.com is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Damages
Theburningmuse.com is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions about this Shipping Policy, You can contact Us:
By visiting this page on our website: theburningmuse.com
By sending us an email: info@theburningmuse.com
Refund Policy
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@theburningmuse.com.
Cancellation / Return / Exchange Policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@theburningmuse.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@theburningmuse.com. Unfortunately, we cannot accept returns on sale items or gift cards.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Reviews
There are no reviews yet.