“Yearning”, Piano Suite No.1 , Sheet Music
Shipping Policy This document sets out the shipping policy that applies to customers that make a purchase at Arkaeem Music. If you have any questions, please contact our customer service team at firstname.lastname@example.org Shipping Options & Delivery Costs We offer different shipping options - you will be asked to select a shipping method at checkout. Order Processing Time All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day. Delivery Address Please note that we are unable to modify the delivery address once you have placed your order. International Orders Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you. Tracking Your Order Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website. Returns, Refunds, and Exchanges We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.
Refund Policy Refunds are issued once the returned products clear our inspection.
Cancellation / Return / Exchange Policy
Requirements Please take into consideration that we only accept qualifying returns but not exchanges. An item is eligible for cancellation if: - you posted a Return request within 24 hours of payment and your order is still under “Pending” status OR (if your order is under “Queued for Shipment” status, please contact our customer service center) - the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay OR - the ordered item is out of stock. We accept return(s) if: - you receive a product different from your order OR - you receive a defective product. Return Instructions ① Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return. ② A customer service representative will be in contact to assist you by email or phone. ③ Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID. Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted. Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn. Please include all contents of the original package and free gifts (if applicable) in your return packaging. The shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.